We hope that you will be delighted with your hat, but if for any reason you are unhappy with the item we will accept exchanges or returns within 7 days ( Postage is non-refundable).
Returned items must be in the original packaging and unworn.
Your hat will be sent to you within 14-21 days from order by Royal Mail special delivery in the United Kingdom or tracked services for overseas buyers.
Delivery worldwide is usually around 2 weeks from dispatch but in some cases can be longer.
Please note that custom made items are non-returnable due to their personalised nature.
Please allow 2-3 weeks for production process since each item is made to order, just for you! We’ll let you know with a tracking number once your order is shipped. Please check our policy for more information about shipping and estimates. Although if you do need your hat sooner we will endeavour to get it to you earlier where possible.